![]() ![]() ![]() We will run through some troubleshooting steps to determine whether the issue can be resolved. ![]() If you receive a faulty item, please contact us immediately. Please read the following options carefully, as they cover the vast majority of return situations: Please note: In all situations below, carriage for returns coming from Channel Island customers will need to be arranged via your own means. Please note that in all situations, any discrepancies with your order must be reported to us within 3 working days of you receiving the goods. In the event that you need to return a product, we want to make the process as clear and straightforward as possible. We aim to provide you with high-quality products and services. There may also be additional carrier charges for highlands and islands which we have to pass on but will always make you aware before proceeding.įor information on the environmental considerations that went in to choosing how we pack goods, please click here If this is not possible then we will happily dispatch your order free – whatever its size! Please note that some larger items of equipment may still incur a delivery charge especially if you require delivery to anything other than the ground floor – we will advise you what these charges may be as soon as we receive your order. Delivery is FREE on any order size or amount however to maintain our high level of service and to cover our costs, we do ask that you try and make your order above £75 excluding VAT. ![]()
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